GENERAL POLICY -TOOL REPAIR
Replace switch, cord and brushes. Run and test.
Tool will not be completely disassembled.
Tool will be completely disassembled, 'cleaned
and all parts checked and replaced as necessary.
All lubricants will be replaced.
All tools received that require disassembly,
or that appear to have been in service for a
long period of time, will receive "Major
Repairs". This will be done unless we are
otherwise instructed by the customer. (Exceptions:
Cords and Plugs
All cords and plugs found to be in poor or unsafe
condition will be replaced with a manufactures
original cord assembly, unless the customer
requests and specifies one of the new NEMA approved
plugs. Under no circumstances will we install
a cord or plug that does not meet NEMA or OEM
The customer will be quoted on all costs of
repairs exceeding 50% of the list price of a
Tear Down and Estimate (Tool Not
A charge will be made for tear down and inspection.
Tools not Repaired will be returned disassembled.
We will only reassemble upon the customers request
and then only if the tool is in a safe and operating
condition. The customer will be charged for
the tool to be reassembled.
When a tool is brought in for repair, it is
the customer's responsibility to advise us if
he or she expects repairs under warranty. If
not advised we will use our own judgment. If
a customer expects warranty and we feel it is
not justified, we will advise him or her accordingly
before completing the repairs. A copy of the
invoice must be supplied before work will begin,
and a complete explanation of what is wrong
with the tool must be given.
It is the policy of Industrial Equipment Repair
Inc., and our manufacturers that any repairs
made must include all safety guards. If the
customer cannot provide the safety guards then
one MUST be installed at cost to the customer,
or the tool cannot be repaired.
The Guard, if supplied by customer, will be
brought in prior to the repairs being started.